Returns Policy

We want you to love your purchase, but if you have changed your mind, you can return your item within 30 days of purchase. Please remember to provide a purchase order number when returning your item.

Our policy, including any change-of-mind limitations, does not override or supersede your rights under the Australian Consumer Law, including any applicable consumer guarantees, regulations, or other legal requirements.

Change of mind

If you have changed your mind, we may offer you a refund with the following conditions:

  • is made within 30 days of purchase
  • provide order number
  • the product is in saleable condition, that is it is unused with all original sealed packaging

Our Lashmer team will detect the product to determine whether it is refundable or not and also check if the damage complies with the Return Policy. Kindly note that the delivery charges are non-refundable for returns based on a change of mind..

Returns and Refund Policy

We are committed to providing exceptional customer service and expert advice throughout your purchasing experience. We take pride in the quality of our Lashmer products, ensuring that each item undergoes rigorous testing before it reaches the market. For full refund consideration, returned products must meet the following criteria.

  • All returned items must be received at our warehouse within 30 days of the invoice date.

  • The products should be in their original, unused condition, with all packaging intact.

  • Make sure to enclose a copy of your purchase invoice along with your full contact details to facilitate the return process.

  • Please note that wholesale orders are excluded for returns.

Kindly note: Non-compliance with any of the aforementioned conditions may hinder refund, credit or exchange requests.

Lashmer is not responsible for covering these shipping and insurance costs.

Book to Order products can not be refunded & just accept to be replaced.

Please send all returns to:

PO Box 5186

VIC 3130