Terms and Conditions

User Agreement

Professional use only for all products on this website.

Products suit Beauty Therapists, Beauty specialists, medical staff, makeup artists & Hairdressers with sound knowledge of Eyelash extension application.

Customers acknowledge they fit into the criteria stated above & agree to all terms stated on the Lashmer website. If you do not agree with any terms or conditions of Lashmer, do not use this site.

Acknowledgement of risks

Please find all information on the use of Lashmer products noted via website, including with a product is provided in good faith for the safety of the Lash extension technician & client receiving a lash extension service.

Product instructions should be followed at all times. Lashmer does not accept any liability for the results what so ever arising from the use of Lashmer product due to that the utilization of these products may simply be out of Lashmer's control. It is to be notified that the user/purchaser is solely responsible for choosing the suitability of a product & following the directions to use as mentioned. All professionals incorporating a Lashmer product into their Eyelash extension services agree & recognize that applying Eyelash extensions can never be 100% safe & that injury to the eye or surrounding area, irritation of mucous membranes, eyes, or premature falling out of lashes may occur. All safety precautions & safe guarding of clients wellbeing is the responsibility/liability of the Lash extension service provider (you) & not the liability of Lashmer.


All prices listed are in Australian Dollars and are GST inclusive. Acceptable terms of payment through our online store are via PayPal, Visa, MasterCard, American Express or Afterpay. Make sure to pay the full amount before your goods head to shipping. Follow the prior written agreement too.

Prices & Specials

Prices of all products are subject to change without prior notice unless specified otherwise. Shipping costs are subject to change without notice and will be listed accordingly for client information through checkout.


Get the shipping costs per order and buyer information through checkout. All products are delivered via Australia Post or other carriers. On the buyer’s request, we issue tracking numbers on every order.

We take merely 2-3 working days for shipping. In case your order is delayed, we will notify you immediately within 2 business days. We also issue tracking numbers for every order on request.

Incorrect or Damaged goods

An incorrect supply of goods or goods damaged on delivery must write an email for us within 2 days (48 hours) of being received. Any disputes after this time may not be rectified by our warehouse.

Delayed Supply

If by chance we are unable to fill an order, the item out of stock is usually marked as this on the website. Kindly contact us to know the estimated time required for the availability of our products that are presently out of stock.

Customer Privacy Policy

All customer information input through the Lashmer website will not be shared with any third party. Please view our Privacy Policy

Clerical Errors

Lashmer reserves the right to correct any clerical errors.


Afterpay is subject to terms & conditions. If you choose to use Afterpay in New Zealand, you will be notified with a message saying: "The final amount charged may differ from the amount displayed." This appears for currency conversion from AUD to NZD.

Mobile Message Service Terms and Conditions

Last updated: 1 December, 2023

Our mobile services are operated by  H&S NAIL SUPPLIER PTY LTD. As soon as you start to use our service, you directly agree to our terms & conditions. Note that we can cancel or modify any of our service or product details without prior notice. As per the law, we may also modify the terms & conditions during your use. Any such changes are subject to direct acceptance.

By agreeing to our text messaging service you alternatively agree to receive continuous messages from our end. These messages will be sent to your mobile number registered with us. You will be receiving the same even if the number is enlisted in the Do Not Call list. Our service messages will include the latest updates & alerts while promotional messages will notify special offers and cart reminders.

It is not mandatory to sign up or make any purchase for this program and your purchase is also not subject to any condition with Lashmer. Your contribution to the program is completely voluntary.

We do not charge anything extra for our service but if you agree to receive text messages; you are responsible for any charges imposed by your wireless provider. We send recurring updates about our products and services. You may contact your wireless provider for details.

You may opt-out of the Service at any time. Text the single keyword command STOP to  +61 415123125. You will get to receive a one-time confirmation message. Note that there will be no further messages sent unless you ask for it. If you have subscribed to other Lashmer mobile message programs and wish to cancel, except where applicable law requires otherwise, you are requested to get out of the program separately from those programs by following our terms & conditions as mentioned in the mobile section. For customer support and assistance, email info@lashmer.com

We can change our short code or contact number anytime without prior notification. However, you'll receive immediate notification as soon as we are done with the modification. Note: Any messages from your end, including STOP or HELP requests will not be entertained.

Our messaging system is supported by the wireless service and we are not responsible for any delayed and undelivered messages. Make sure to provide your present mobile number and also update the new one so that you can receive text messages without any interruption.

According to the applicable law, you agree to the condition that we are not responsible for any spam or interrupted message delivery sent through the system. Any such misleading service or information sent is not our liability.

We respect our client's privacy and make sure to keep the collected personal information safe and private. Kindly check our Privacy Notice.